Matériel de support au déploiement

Les documents sur cette page visent à faciliter le déploiement de la norme ISO/IEC 20000

ISO/IEC 20000-1:2011 MASTER IMPLEMENTATION LIST BASED ON ISO/IEC 20000-5:2013
Segments for each phase Introduction text Documents available on Wiki
  Theme and ref. to 20000-1
Phase 1: Improving the customer culture: reacting effectively to requests or service disruptions; customers & services offered are known
1.1 Policies & plan (4.1) (6.6) Overall approach to offered services & needed governance is described in a simple text leading to policies, including a security and change policies and plan(s) NOTE: This is done with many iterations during phase 1 Introduction Video Training video  Policy  & Plan Template Policy  & Plan Checklist Reference (e.g articles) Auditor  checklist
1.2 Governance of processes operated by other parties (4.2) Processes operated by other parties are identified and contracts are reviewed re. governance of processes in Part 1, Clauses 5 to 9 only Introduction Video Training video  Governance of processes Template Governance of processes Checklist Reference (e.g articles) Auditor  checklist

 


Site du Professeur Claude Y. Laporte

 
 
Département LOG et TI, École de technologie supérieure Valid HTML 4.01!