Matériel de support au déploiement
Les documents sur cette page visent à faciliter le déploiement de la norme ISO/IEC 20000
ISO/IEC 20000-1:2011 MASTER IMPLEMENTATION LIST BASED ON ISO/IEC 20000-5:2013 | ||||||||
Segments for each phase | Introduction text | Documents available on Wiki | ||||||
Theme and ref. to 20000-1 | ||||||||
Phase 1: Improving the customer culture: reacting effectively to requests or service disruptions; customers & services offered are known | ||||||||
1.1 | Policies & plan (4.1) (6.6) | Overall approach to offered services & needed governance is described in a simple text leading to policies, including a security and change policies and plan(s) NOTE: This is done with many iterations during phase 1 | Introduction Video | Training video | Policy & Plan Template | Policy & Plan Checklist | Reference (e.g articles) | Auditor checklist |
1.2 | Governance of processes operated by other parties (4.2) | Processes operated by other parties are identified and contracts are reviewed re. governance of processes in Part 1, Clauses 5 to 9 only | Introduction Video | Training video | Governance of processes Template | Governance of processes Checklist | Reference (e.g articles) | Auditor checklist |